Exchanges and Returns

Your order will be reserved/processed only after payment and in order to have a good management of our stores, payment for this order must be made within 48 hours (orders via payment methods: ATM, Credit Card, Paypal or Bank Transfer). If you wish to place your order again after this date, all you need to do is inform us by email: hello@mineralfashionstore.com and give us your order number. This will then be processed again when the goods are available.

Mineral Fashion Store will accept exchanges or returns of your items within a maximum period of 14 days, provided they have not been used. The period for return or exchange, in the case of home delivery, begins on the day delivery is attempted by the distributor, so the member must collect the order from the delivery points as soon as possible if it is not at the address provided. Returns will only be accepted if made within the specified period and exchanges are subject to availability of the goods.

Mineral Fashion Store does not accept exchanges/returns for items that have been used or customized, or for items whose original packaging is damaged.

Shipping costs incurred as a result of the exchange/return will be the responsibility of the customer. In case of return of an order, only the value of the item(s) will be refunded, thus excluding the value of the shipping costs. In the event that the return is due to a logistical error on the part of Mineral Fashion Store, Mineral Fashion Store will, after consultation with the customer, pick up the item(s) and pay the return shipping costs as well as the shipping costs for the correct product. Mineral Fashion Store does not accept returns on collection.

In all cases, the request for exchange or return must be made by registered mail, guaranteeing the delivery of the goods, to our address Cia Brasil Lda, Rua das Pretas nº 92º, 2º Direito - 9000-049 Funchal, filling in the part reserved for returns/exchanges together with the order to be returned, indicating the item references and the reasons for the return.

All items are covered by a contractual warranty which does not exclude the statutory warranty. The legal warranties associated with the products, if applicable, are provided by the suppliers of Mineral Fashion Store and must be activated in accordance with the legal documentation that follows with the product. The invoice serves as proof of purchase and of the beginning of the legal warranty applicable to purchases made on www.mineralfashionstore.com.

The customer may cancel their order at any time up until delivery, with the right to a refund of all monies paid. Upon receipt of the order by the Customer, the latter may exercise his right of withdrawal, free of charge, under the conditions established by law and indicated below. Failure to pay for the order within 48 hours of the date on which the order was placed will mean the automatic cancelation of the order.

Mineral Fashion Store product catalog is independent of physical stores, both in terms of price and quantities in stock. All promotions have limited stock and are for online sales only. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancelation of your order with the right to a refund of the amount paid. Despite the efforts of Mineral Fashion Store, it may happen that the prices of some products are not correctly indicated. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, Mineral Fashion Store will present a new contract proposal with the duly corrected price and wait for the confirmation or cancelation of the order. In accordance with the provisions of Law 7/2004 of 7 January on electronic commerce, Mineral Fashion Store reserves the right to unilaterally cancel the order in the event of a programming error or computer malfunction or if the contract proposal arrives at its destination deformed and the error affects an essential element of the contract.