Subject matter and scope
The website www.mineralfashionstore.com is intended for private use only. The reproduction, transmission, distribution or storage of the content of the website www.mineralfashionstore.com without prior written permission is prohibited for purposes other than strictly personal use. Mineral Fashion Store reserves the right to modify the information and commercial offer at any time: Products, prices, promotions, commercial conditions and services. It is expressly forbidden to create links to our website for commercial purposes without prior authorization from Mineral Fashion Store. Likewise, the use of the domain mineralfashionstore.com for improper purposes and without prior authorization may be challenged by the Mineral Fashion Store with the competent legal remedies. In the event that you find links on other sites that allow you to access www.mineralfashionstore.com, we inform you that Mineral Fashion Store assumes no responsibility for the origin of the site or for the content contained therein. We make every effort to ensure that the information presented is free of typographical errors, and if they occur, we will correct them as soon as possible. If the information presented does not correspond to the characteristics of the product, the customer has the right to terminate the purchase and sale contract in accordance with the applicable legal provisions. The photos presented on the website are only illustrative. We recommend that you obtain detailed information on the characteristics of the product. Product prices and specifications are subject to change without notice. Despite the efforts of Mineral Fashion Store, the prices of some products may not be correctly stated. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the customer by email and wait for their decision to accept the new offer or cancel the order. The product catalog on www.mineralfashionstore.com (virtual store) is independent from physical stores, both in terms of price and quantities in stock. All promotions have limited stock and may be for online sales only. In case of unavailability of the product and/or out of stock, you will be informed of the partial or total cancelation of your order with the right to a refund of the amount paid.
All contractual information is written in Portuguese, as well as item information, email communication and formalization of the sale.
All products sold on the website www.mineralfashionstore.com comply with Portuguese legislation. Mineral Fashion Store declines any responsibility in case of violation of the legislation of the country to which the order is delivered. It is the customer's responsibility to check with the local authorities about the conditions of import or use of the products they intend to order. Mineral Fashion Store shall not be liable for any damages caused by malfunctions, interruptions, computer viruses, malfunctions or interruptions of the operating system that may temporarily hinder access, navigation or the provision of services to users.
Obligations of customers and users
The Customer and the User must comply with and respect the present general conditions. In particular, they undertake to comply with the following obligations:
- It is forbidden to introduce, store or distribute through the Website content that is defamatory, obscene, offensive, xenophobic and/or of any other nature contrary to the general principles of law and public order;
- To save and not share your password to access the Website, in order to prevent third parties from accessing your account at www.mineralfashionstore.com;
- Not to use false identities;
- Provide personal information and correct addresses so that Mineral Fashion Store can properly process orders;
Privacy and Personal Data Protection
In compliance with Law 67/98 of 26 October on the protection of Personal Data, we inform you that the processing of personal data collected on the site www.mineralfashionstore.com is the responsibility of Cia Brasil Lda. Its registered office is located at Rua das Pretas nº 92, 2nd Direito, in Funchal, NIPC 511046774 and is registered under the same number at Commercial Registry Office in Funchal. The data collected on this website is used for the processing of orders and communication with customers, the handling of requests for information and possible complaints, statistical analysis and its use for direct marketing purposes. Mineral Fashion Store : guarantees the confidentiality of all data provided by its customers. Notwithstanding the fact that Mineral Fashion Store collects and processes data securely and prevents its loss or manipulation, using the most sophisticated techniques for this purpose. We inform you that the collection in an open network allows the dissemination of personal data without security conditions, with the risk that they may be viewed and used by unauthorized third parties. All customers have the right to access, rectify, delete and oppose their data. If at any time you wish to no longer be part of the database www.mineralfashionstore.com, you can exercise this right through the following means:
Address: Rua das Pretas nº 92º, 2º Direito.
9000-049 Funchal - PORTUGAL
The shipping costs indicated in the checkout process of the online shop may be modified taking into account changes in the values of the contract concluded between the company Mineral Fashion Store and the carriers.
Mineral Fashion Store points out that the prices practiced on www.mineralfashionstore.com may differ from the prices in physical stores. All promotions have a limited stock. Once you have completed your purchase, you will receive an automatic email confirming the transaction. If the data is not correct, you can immediately request a modification or even the cancelation of the purchase made.
Portugal Mainland and Islands - €4,00
European Union Countries and UK* - €15,00
Remaining European Countries - Price under request
*Except Canary Islands and Ceuta (price under request)
Free Shipping for order above:
Portugal Mainland and Islands - €50,00
European Union Countries and UK* - €120,00
*Except Canary Islands and Ceuta (price under request)
Mineral Fashion Store will not process an order placed by a customer until the relevant payment has been confirmed, therefore Mineral Fashion Store cannot guarantee the availability of items until processing has commenced. The estimated time of dispatch of the goods is between 24h and 48h. The estimated shipping time depends on the shipping method you choose, if there are multiple options. The Mineral Fashion Store only ships on weekdays. Thus, neither weekends nor holidays are taken into account in the estimated delivery of orders. In any case, estimated delivery dates are indicative only. In the event that an ordered item is missing, Mineral Fashion Store has the option to: contact the supplier to inquire about the possibility of replacing the missing item; contact the customer if there is a change in the delivery time or price of the item. the order will only be fulfilled upon the customer's approval; or cancel the order by refunding the customer all amounts paid. Any delay in shipping items, given the estimated dates indicated, will not entitle the customer to any compensation. International Shipping - Items may be subject to customs clearance depending on the declared value of the item. The seller determines the declared value of the item and must comply with customs declaration laws. As a buyer, you should be aware of possible:
- Delays in customs clearance.
- Import duties and taxes that buyers must pay.
Article 7 – Guarantees
Your order will be reserved/processed only after payment and in order to have a good management of our stores, payment for this order must be made within 48 hours (orders via payment methods: ATM, Credit Card, Paypal or Bank Transfer). If you wish to place your order again after this date, all you need to do is inform us by email: firstname.lastname@example.org and give us your order number. This will then be processed again when the goods are available.
Mineral Fashion Store accepts exchanges or returns of its items within a maximum period of 14 days, provided they have not been used and the original packaging is not damaged. Any shipping costs incurred as a result of the exchange or return will be borne by the customer. In the event of a return, only the value of the item(s) will be refunded, i.e. not the value of the shipping costs. In the event that the return is due to a logistical error on the part of Mineral Fashion Store, Mineral Fashion Store will, after contacting the customer, collect the item and pay the return shipping costs as well as the shipping costs for the correct product.
Custom made items cannot be exchanged or returned.
The time period for returns or exchanges, in the case of home delivery, begins on the day delivery is attempted by the distribution company, so the customer must pick up the order as soon as possible at the delivery locations if they are not at the address provided. Returns will only be accepted if made within the specified time period and exchanges will be subject to availability of the goods. Mineral Fashion Store will not accept returns sent on collection. In all cases, any request for exchange or return must be made by registered letter guaranteeing the delivery of the goods to our address Cia Brasil Lda., Rua das Pretas nº92 2ºDireito - 9000-049 Funchal, filling in the part reserved for returns/exchanges together with the order to be returned, indicating the item references and the reasons for the return. All items are subject to a contractual guarantee that does not exclude the legal guarantee. The legal warranties associated with the products, if applicable, are provided by the suppliers of Mineral Fashion Store and must be activated in accordance with the legal documentation that follows with the product. The invoice serves as proof of purchase and the start date of the legal warranty. It applies to purchases made on www.mineralfashionstore.com. The customer may cancel his order at any time until delivery, with the right to a refund of all sums paid. Upon receipt of the order by the customer, the customer may exercise his/her right to cancel the order free of charge under the conditions established by law and stated below. Failure to pay for the order within 48 hours of the order date will mean automatic cancelation of the order. Mineral Fashion Store 's product catalog is independent of physical stores, both in terms of price and quantities in stock. All promotions have limited stock and are for online sales only. In case of unavailability of the product and/or shortage of stock, you will be informed of the partial or total cancelation of your order, with the right to a refund of the amount paid. Despite the efforts of Mineral Fashion Store, it may happen that the prices of some products are not correctly indicated. If the product price is lower than the advertised price, we will refund the difference. If the price is higher, Mineral Fashion Store will present a new contract proposal with the duly corrected price and wait for the confirmation or cancelation of the order. In accordance with the provisions of Law 7/2004 of 7 January on electronic commerce, Mineral Fashion Store reserves the right to unilaterally cancel the order in the event of a programming error or computer malfunction or if the contract proposal arrives at its destination deformed and the error affects an essential element of the contract.
Complaints - Procedures
For claims of defective items found after use, proceed as follows:
1. SHIPPING - The customer agrees to send the item to us and pay the shipping costs. After initial contact by the customer stating that they wish to make a claim, the process must be completed within a maximum of 2 days, not including the shipping of the item by the customer to our warehouse. To these 2 days must be added the shipping time of another 2 days (Mainland Portugal) and 7 days (Archipelago of the Azores and Madeira), related to the transit time of the expedition. The other destinations are variable, depending on the delivery time from the country of origin. Mineral Fashion Store , in any answer (not accepted or accepted), does not return these shipping costs supported by the customer.
Complaints must be sent with a copy of the invoice to the following address:
Cia Brasil Ltd.
Rua das Pretas nº 92º 2ºDireito 9000-049 Funchal - PORTUGAL
2. ANALYSIS - Upon receipt of the order in our warehouse, the article will be analyzed, indicating the defect already indicated by the customer. This indication can be made by e-mail with a photo or in a document describing the defect, together with the order. The response to the customer will be made within a maximum time of 1 month (maximum waiting time for a response from the brand).
3. ANSWER - The response to the complaint can be accepted or not. The following are the procedures for each decision: Not accepted - The customer will receive a detailed explanation by email. Mineral Fashion Store undertakes to return the item to the customer as it has been returned and will pay the shipping costs; Accepted - If the complaint is accepted, the procedure will be in the following order: a) If the same item is available in the same size, Mineral Fashion Store will send the same product to the customer without defects and will pay the shipping costs. b) If the item is not available as a replacement, the customer may choose another item and the difference to be paid or returned will be charged. For orders with prepayment (ATM, Credit Card, Bank Transfer and Paypal), the value of the item(s) may also be credited up to a limit of 30 days after purchase.
In the case of orders paid in whole or in part by credit, the credit agreement is automatically and simultaneously canceled, without the right to compensation (article 8 of DL 143/2001, of 26 April with the wording of DL 82/2008, of 20 May). Return and exchange of items must meet the following conditions: Return of items in good condition, with complete original packaging and enclosing the relevant invoice; exchanges of custom-made items will not be accepted, according to the customer. After contacting email@example.com and providing the return information, you can send us the item properly packed with the original packaging to the following address:
Cia Brasil Lda.
Rua das Pretas nº 92º 2º Direto
9000-049 Funchal - PORTUGAL
All items are checked when they arrive at our service and will only be accepted for exchange or return if you comply with the return policy. If you decide to return the item, please note that: the refund will be made by bank transfer. We ask that you provide us with a IBAN so that we can process the return more quickly. In the event that you have received defective items, Mineral Fashion Store will schedule pickup at the location you specify, in the same delivery area as the original order, at no cost to the customer. Returns will be made after verifying the condition of the product. Mineral Fashion Store reserves the right not to accept items that do not meet these conditions.
All purchases made on the website www.mineralfashionstore.com are subject to Portuguese legislation. Any conflict or divergence in the interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court. If our client is located outside of mainland Portugal, we inform you that any legal proceedings must be referred to Portuguese Courts. These General Conditions of Contract and Use were updated on December 11, 2014.
Administration and Conflict Entity:
In the event of a dispute, the consumer may contact a Alternative Dispute Resolution Entity:
Centro de Arbitragem de Conflitos de Consumo da Região Autónoma da Madeira (CACCRAM)
Rua Direita n.º 27, 1.º Andar
9050-450 Funchal - PORTUGAL
Telephone: 291 215 070
More information at Portal do Consumidor www.consumidor.pt